Whether you have questions about your quote, need assistance with your booking, or require support for an ongoing international removal to Europe, the dedicated VanOne EU team is ready to provide the clear communication and helpful service you need for a stress-free move.
For a comprehensive understanding of the VanOne EU service, you can find detailed information right here on our website.
Should you wish to speak with a member of our team, feel free to call our customer service advisors directly at +44 330 113 7939 or use the convenient online chat feature available across the site. Alternatively, you can always email us your questions at moves@vanone.eu
For those who have already booked their move with VanOne EU, Our dedicated logistics line is available from Monday to Friday, 8:00 to 20:00, and on Saturdays and Sundays, 8:00 to 16:00.
(If you call outside of these hours, we will still be monitoring voicemails.)
Please note that for 5 and 10 cubic metre orders, we can only confirm the exact time of loading via email at least 24 hours before the planned loading. However, clients booking 15 and 30 cubic metre orders select their specific loading times during the initial booking process.
You can purchase packaging materials for your move with VanOne online at our Packaging Materials for Removals Shop. All purchased packaging materials from us will be dispatched to your UK address on the next working day after your online order is confirmed.
This may take up to 3 days to deliver.
To receive information about the delivery of your packaging materials dial + 44 330 113 7939 option 3.
If you have customs clearance queries that aren’t answered on your destination country’s information page, please email our dedicated Customs Clearance Representative.
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